Frequently Asked Questions

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Our online quotes include the full port-to-port ocean freight cost, export documentation, and US Customs clearance. If you need any additional services, our team is standing by to help! Please click on the chat icon at the bottom right corner of the page, or email us at info@roro.com for assistance.

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US Customs requires original ownership documents. Copies will not be accepted. For an automobile, you will need an original title. Salvage certificates may also work, depending on your shipment's destination. We can provide the remaining documents needed for US Customs clearance.

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Since machines do not have original titles, US Customs accepts original, notarized bills of sale or commercial invoices. The document must state the machine is paid for in full, and it must be in color. Copies will not be accepted. Our team can provide the rest of the documents you need for US Customs clearance.

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Yes! Whether you are shipping an automobile, machinery, a truck, boat, or other large asset, we can help you arrange delivery of your item to the port. Our team can prepare you with the documentation and procedure to deliver your item.

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Marine insurance premiums are based on the value of the cargo being shipped, and the desired level of insurance coverage. Most premiums will be between 0.75% and 1% of the asset's value.

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Our team will provide you a Bill of Lading, which is the document needed to claim your asset upon arrival at the destination port. You will require the services of a Customs agent at your shipment's destination to facilitate the local clearance into your destination country. We can recommend an agent at your request.

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Our quotes include everything from the port of loading to your shipment's destination port. However, upon arrival to the destination port, services such as Customs clearance in your destination country, destination port fees, and delivery to your final destination (outside of the port) are not included unless otherwise specified.

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RORO.com is free to use. With your free account, you can search unlimited quotes, save your searches, manage your shipments 24/7, and more. If you need any other information, please click on the chat icon on the bottom right corner of the page, or email us at info@roro.com for assistance.

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Yes! While the ground transportation cost is not included on the quotes you see on RORO.com, we can offer delivery of your item from any point of origin. Whether we are picking up from an auction, a dealership, or a private residence, we can help! Please click on the chat icon on the bottom right corner of the page to get in touch with our sales department. You can also email us at info@roro.com, or call 1-407-284-1985 for assistance.